FAQs

How does delivery work?

Smaller items ship free via courier services (UPS, Loomis, Purolator) directly to your address. Where possible we try to deliver larger items such as grills and fridges directly to your house as well. In this case delivery is curbside only, not indoor. However, if we cannot do it (for reasons of cost or location) then the item will ship to a freight terminal near you. We use a network of terminals in all provinces, usually within 1 hour from the customer. Shipping to the terminal is always free. Once the item arrives you will receive a call from the terminal asking to come and pick up the freight. They normally allow 3 business days for pick up.

 

Do you deliver in all of Canada?

We ship in the vast majority of Canada but some select locations are just too remote for our carriers. We reserve the right to refuse free shipping to any location remote in our definition, be it a parcel or freight. Examples include islands, northern locations, and certain rural areas. Rest assured that we do want to close each sale and try to find the best shipping solution for each order. If we cannot deliver to your area for free we will contact you with alternatives or offer to refund.

Do you provide installation?

We do not install, sorry.

How long does delivery take?

Many items such as Oklahoma Joe grills take under 2 weeks but Summit products take 3-6 weeks. If timing is an issue please contact us prior to purchase and we will provide an accurate time estimate.

Are your shipments insured?

Yes, all our shipments are fully insured against loss or damage in transit.

How can i pick up my item?

Most larger items such as fridges, ovens, grills require a pick up truck or trailer for pick up. All terminals have forklifts to load the item onto your vehicle.

Should i inspect the item for damage on arrival / pick up?

Yes, please inspect it for visible signs of damage. If you find any obvious damage please note it on the bill of lading before signing for it. If you feel that the item is damaged beyond repair you can refuse delivery and expect a refund from us.

Do you provide indoor delivery?

Not yet but we are working on it and once this option becomes available you will see it on our website.

Do you service the items you sell?

We can provide all parts and instructions but not the labor.

Are your products covered by warranty?

Yes, we are an authorized seller of all brands that we carry. All our products are covered by full manufacturer warranties which are available on our site here.

Do you accept returns?

Since we are a commercial supplier we do not accept "buyer remorse" returns. Of course if the item arrives damaged we will replace it.

Do you have a showroom?

We do not currently have a showroom but may launch one in the Toronto area in the Spring of 2020. We will keep you posted.

How can i pay?

We accept credit cards and Paypal for all orders under $5000. All orders over that amount require payment via wire transfer or an Interac e-transfer. If you select this option we will email you our bank info. Please note that we consider the order placed only once we receive payment.

What is your legal company name?

7317140 Canada Inc

Do you operate other websites?

Yes, we do. We are well known in a few niche markets in Canada and beyond, below are links to our sites:

pizzaovens.ca

woodcookstoves.ca

coolers.ca

smallwoodstoves.com